We prefer to leave our emotions at the door. Nobody likes disagreements on the work floor. But paradoxically enough the likelihood of conflict becomes greater the more we distance ourselves from our emotions. Under the behavioural waterline emotions rule the roost and to a greater extent than we might like to admit.
A coach creates space in which to do justice to both sides of a story and gives insight in the interests that may play a role in a conflict. A conflict often hides needs that have to be considered. Recognising and validating those needs can clear the way to a creative and practical solution.